Privacy Policy | Cielo Pilates Studio
Effective Date: June 2026
Studio Name: Cielo Pilates Studio
Location: Charleston, South Carolina
1. Introduction
Cielo Pilates Studio ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you interact with our website, services, booking platform, or studio communications.
By using our services, you agree to the practices described in this Privacy Policy.
2. Information We Collect
We collect different types of information to provide a safe, personalized, and effective experience at our studio.
2.1 Personal Information
When you book classes, create an account, purchase memberships or class packages, sign up for our mailing list, or contact us, we may collect:
Full name and contact information (email address, phone number)
Billing and payment information (processed securely through third-party providers)
Emergency contact information
Health, injury, medical information, and physical condition disclosures voluntarily provided for safety purposes
Any information you voluntarily provide through intake forms or communications
2.2 Website and Device Information
When you visit our website or interact with our booking system, we may automatically collect:
IP address, device information, and browser type/version
Date and time of your visit, specific pages viewed, how long you spent on each page
Referring websites, links, or search terms
Cookies and similar tracking technologies
This information helps us improve website performance and user experience.
2.3 Health and Wellness Information
To support your safety and personalize your experience, we may collect health-related
information you voluntarily provide, such as:
Injuries or physical limitations
Medical conditions relevant to movement or exercise
Pregnancy status (if shared voluntarily)
Emergency medical information
Acknowledgements of waiver and participation risks
This information is collected solely to ensure safe participation in classes and is treated as confidential.
Note: We are not a HIPAA-covered entity. However, we treat all health-related information with care and confidentiality and use it only for operational and safety purposes.
3. How We Use Your Information
We use the information we collect to:
Schedule and manage classes, memberships, and private sessions
Process payments, bookings, and transactions securely
Communicate with you about your account, bookings, schedule changes, and studio updates
Respond to inquiries or customer service requests submitted through our contact forms
Ensure client safety and personalize instruction where appropriate
Send marketing emails and promotions (you may opt out at any time)
Improve our website, services, and overall client experience
Comply with legal and regulatory requirements
4. Booking Platform and Third Parties
We use Momence as our booking and client management platform for class scheduling, memberships, payments, and communications.
Information you provide through Momence is also subject to Momence’s privacy policy, and we encourage you to review their terms directly.
We do not sell your personal information. We may share your information with trusted third-party service providers that support our business operations, including:
Payment processors to process transactions (Stripe)
Booking and scheduling platform (Momence)
Email and communication tools
Website hosting and analytics providers
These third parties are only permitted to use your information to perform services on our behalf and are expected to maintain appropriate data protection standards.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyze traffic, and personalize content. You may adjust cookie preferences through your browser settings. Disabling cookies may impact certain website features.
6. Data Security
We implement reasonable security measures to protect your data and personal information from unauthorized access, loss, or disclosure.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your Privacy Rights
Depending on your location, you may have rights regarding your personal information, including:
The right to access or request a copy of your personal data
The right to request correction of inaccurate information
The right to request deletion of your data (subject to legal or contractual obligations)
The right to opt out of marketing communications at any time
To exercise these rights, please contact us at hello@cielopilatesstudio.com. We may need to verify your identity before fulfilling your request, and we will respond to your request within a reasonable timeframe.
8. Children’s Privacy
Our services are not directed to individuals under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that we have inadvertently collected such information, we will delete it promptly.
9. Third-Party Links
Our website or communications may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites and encourage you to review their privacy policies.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we do, we will update the “Effective Date” above. Your continued use of our services after changes constitutes your acceptance. We recommend checking this page occasionally to stay informed about any updates to our policy.
11. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact:
Cielo Pilates Studio
Charleston, South Carolina
Email: hello@cielopilatesstudio.com
Website: www.cielopilatesstudio.com
By using our services, you consent to the terms of this Privacy Policy. If booking or creating an account online, you will be required to acknowledge your agreement during the sign-up process.